Returns & Exchanges

We want you to love your sustainable basics, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, knickers can only be returned if the protective seal remains intact.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place your unworn items back into their original biodegradable packaging, ensuring all tags and hygiene seals are attached.

3

Print and Post

Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing